Contact information
1. Business Information
Business Name: KM OCEAN MANAGEMENT INC
Website Brand: Sharp Fit Labs
Business Address:
11684 NW 5TH ST
PLANTATION, FL 33325
United States
Return Address:
11684 NW 5TH ST
PLANTATION, FL 33325
United States
Contact Person: MAIYA ALEXANDRIA JOHNSON
Customer Service Email: [email protected]
2. About Sharp Fit Labs
Sharp Fit Labs is an online retail business offering costume-oriented merchandise designed for imaginative dress-up and themed activities.
Our current product selection includes:
- Girls' dress-up costumes;
- Costume outfits and related accessories; and
- Costume/change-up masks.
Products may be used for appropriate dress-up occasions, themed activities, celebrations, photography, imaginative play, and similar recreational purposes.
3. Customer Service
Customers may contact us regarding:
- Order status;
- Product questions;
- Costume sizing;
- Mask information;
- Shipping;
- Delivery issues;
- Damaged products;
- Incorrect orders;
- Missing components;
- Returns;
- Refunds;
- Exchanges;
- Privacy requests; and
- Other Website-related matters.
Email: [email protected]
4. Return and Refund Questions
For a return request, customers should provide:
- Order number;
- Name used at checkout;
- Email address;
- Product name;
- Reason for return; and
- Photographs when the request concerns damage or a defect.
Please wait for return instructions before sending merchandise to the listed return address.
5. Privacy Requests
Privacy-related inquiries and applicable consumer privacy requests may be directed to:
Please identify the communication as a Privacy Request when appropriate so that it can be handled by the appropriate team.
6. Formal Correspondence
Formal business correspondence may be directed to:
KM OCEAN MANAGEMENT INC
Attn: MAIYA ALEXANDRIA JOHNSON
11684 NW 5TH ST
PLANTATION, FL 33325
United States
7. Helpful Information
When contacting customer service, providing relevant information can help us locate the correct order and understand the problem efficiently.
Depending on the matter, useful information may include:
- Order number;
- Purchase date;
- Product name;
- Customer name;
- Email address used at checkout;
- Description of the issue;
- Shipping information; and
- Photographs or supporting documentation.
Customers should avoid sending unnecessary sensitive personal information through ordinary email.
8. Customer Service Response
We aim to respond to customer communications within a reasonable period.
Response times may vary depending on inquiry volume, weekends, holidays, carrier investigations, order complexity, or the need to obtain information from payment, shipping, or technology providers.