Shipping policy

At Sharp Fit Labs, we understand that costumes are often purchased for a particular moment—a themed celebration, school activity, holiday, family gathering, photography session, imaginative-play occasion, or other event where receiving the merchandise on time matters.

This Shipping Policy explains our standard shipping charges, processing procedures, delivery estimates, tracking practices, and procedures for handling delivery problems.

1. Shipping Rates

Our standard shipping charges are:

Orders of $10.00 or more: Free shipping

Orders below $10.00: $5.99 shipping fee

Any special shipping offer or product-specific shipping condition displayed during checkout may apply instead where expressly stated.

2. Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization.

Processing may include:

  • Order verification;
  • Inventory confirmation;
  • Product preparation;
  • Packaging;
  • Label creation; and
  • Transfer to the shipping carrier.

Processing times may be longer during holidays, promotional periods, unusually high order volume, or circumstances beyond our reasonable control.

3. Estimated Delivery Time

After processing, standard transit generally takes approximately 3–7 business days.

The overall estimated delivery period is therefore approximately:

4–10 business days from order placement.

These timeframes are estimates rather than guaranteed delivery dates.

Customers purchasing costumes for a specific event should order sufficiently early to allow additional time for unexpected transportation or processing delays.

4. Tracking

When tracking is available, shipment information may be sent to the email address associated with the order.

A tracking number may initially show limited activity while the carrier receives, scans, and moves the package through its network.

5. Address Accuracy

Customers are responsible for providing an accurate delivery address.

Please verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State; and
  • ZIP code.

An incorrect or incomplete address can result in delay, failed delivery, return to sender, or additional shipping consequences.

6. Address Changes

If you notice an address mistake, contact:

[email protected]

as soon as possible.

We will make reasonable efforts to assist, but an address change may not be possible once an order has entered fulfillment or been transferred to a carrier.

7. Delayed Packages

Delivery may be delayed because of:

  • Severe weather;
  • Natural disasters;
  • Carrier disruptions;
  • Holiday volume;
  • Transportation interruptions;
  • Incorrect addresses;
  • Regional delivery conditions;
  • Security restrictions; or
  • Other events outside our reasonable control.

A temporary lack of tracking movement does not necessarily mean that a package is lost.

8. Delivered but Missing

If carrier tracking indicates delivery but you cannot locate the package, first check:

  • Your normal delivery area;
  • Mailroom or package room;
  • Household members;
  • Building management;
  • Neighbors;
  • Delivery notices; and
  • Carrier tracking details.

If the package remains missing, contact us so we can review the available order and shipping information.

9. Damaged Packages

If a package appears visibly damaged when received, please photograph the package and product when reasonably possible.

For costumes, useful evidence may include photographs showing:

  • Torn fabric;
  • Broken closures;
  • Damaged decorations;
  • Missing components; or
  • Other visible shipping damage.

For masks, photographs may show:

  • Cracks;
  • Broken fastening components;
  • Deformation;
  • Damaged decorative elements; or
  • Other visible defects.

Contact us promptly at [email protected].

10. Incorrect or Missing Merchandise

If an order contains the wrong costume, incorrect size, incorrect quantity, missing accessory, or other fulfillment error, please contact us with:

  • Order number;
  • Product expected;
  • Product received;
  • Description of the problem; and
  • Photographs where useful.

We will review the order and determine the appropriate resolution.

11. Multiple Shipments

Orders may occasionally be divided into separate shipments depending on inventory, fulfillment arrangements, or logistics.

Packages from the same order may therefore arrive at different times.

12. Refused or Unclaimed Packages

Customers should make reasonable efforts to receive shipments.

A package that is refused, abandoned, or returned because it was not claimed may be subject to additional handling or shipping consequences depending on the circumstances.

13. Shipping and Returns

Free outbound shipping on qualifying orders does not automatically mean that return shipping will be free.

Responsibility for return shipping is determined by the applicable Return and Refund Policy and the reason for the return.

14. Event and Holiday Orders

Customers purchasing costumes for holidays, school activities, parties, performances, themed events, or photography sessions should allow additional time beyond the standard estimate.

Because carrier delays can occur after an order leaves our fulfillment process, waiting until the final days before an event may create unnecessary risk.

15. Shipping Contact

KM OCEAN MANAGEMENT INC
Attn: MAIYA ALEXANDRIA JOHNSON
11684 NW 5TH ST
PLANTATION, FL 33325
United States

Email: [email protected]