Refund policy

Thank you for choosing Sharp Fit Labs, operated by KM OCEAN MANAGEMENT INC. We want every customer to receive costume merchandise that is clean, complete, attractive, and ready for its intended occasion. Whether an item is being prepared for a children's dress-up day, a themed celebration, school activity, family event, photography session, holiday gathering, or imaginative play, we understand that timing and product condition can be especially important.

This Return and Refund Policy explains the circumstances under which eligible merchandise may be returned, how return requests are handled, and how refunds are processed.

1. General Return Period

Unless a product listing expressly provides a different return period, eligible merchandise may generally be returned within 30 calendar days after delivery.

To qualify for a standard return, the product should:

  • Be unused or only carefully inspected;
  • Remain in clean, sanitary, and resalable condition;
  • Be free from makeup, cosmetics, food, perspiration, perfume, smoke, pet hair, stains, and other contaminants;
  • Not have been washed, altered, dyed, cut, repaired, or modified;
  • Remain free from tears, stretching, punctures, scratches, or other customer-caused damage;
  • Include original tags, labels, accessories, and components where applicable; and
  • Be returned with its original packaging whenever reasonably possible.

Because costumes and masks may come into close contact with a person's face, hair, skin, or clothing, product cleanliness is an important part of our return assessment.

2. Costume-Specific Return Requirements

Girls' dress-up costumes can include garments, capes, skirts, dresses, tops, decorative pieces, themed accessories, fasteners, and other components.

A costume intended for return should not have been worn for an event, party, performance, photography session, outdoor activity, or extended period of play.

Normal brief inspection for size, color, construction, and appearance is generally acceptable. However, once a garment shows clear signs of use, ordinary resale may no longer be appropriate.

Customers should take particular care not to return costumes with:

  • Makeup marks;
  • Food or drink stains;
  • Perfume or deodorant odor;
  • Pet hair;
  • Dirt or grass stains;
  • Broken decorative elements caused by use;
  • Missing accessories;
  • Altered hems or seams; or
  • Other signs of wear.

3. Costume and Change-Up Masks

Masks require additional care because they may contact the face and breathing area.

A mask that has been worn may be ineligible for an ordinary change-of-mind return where resale would raise cleanliness or hygiene concerns.

For an unused mask, the following should remain intact where applicable:

  • Protective packaging;
  • Elastic or fastening components;
  • Decorative pieces;
  • Labels;
  • Protective films;
  • Inserts; and
  • Other original components.

If a mask arrives damaged, defective, incomplete, or materially different from the item ordered, please contact us promptly rather than attempting to repair or modify it.

4. Change-of-Mind Returns

If you simply change your mind, select the wrong style, or determine that a costume is not suitable for an occasion, you may request a return within the applicable return period if the product satisfies the condition requirements.

For an approved change-of-mind return:

  • The customer may generally be responsible for return shipping;
  • Original shipping charges, if any, may not be refundable;
  • The product must arrive in acceptable condition;
  • The return must be properly packaged; and
  • A refund will generally be issued only after the merchandise has been received and inspected.

5. Damaged, Defective, or Incorrect Merchandise

If an item arrives damaged, defective, incomplete, or materially different from the item ordered, please contact us as soon as reasonably possible.

We recommend reporting the issue within 7 calendar days after delivery.

Photographs are particularly useful for claims involving:

  • Torn costume fabric;
  • Broken closures;
  • Missing costume components;
  • Defective decorative attachments;
  • Cracked or broken mask components;
  • Damaged straps or elastic;
  • Incorrect costume style or size;
  • Incorrect quantity;
  • Significant shipping damage; or
  • Other material discrepancies.

Depending on the circumstances, we may offer a replacement, replacement component, refund, partial refund, or another appropriate remedy permitted by applicable law.

6. How to Request a Return

Please email:

[email protected]

with the following information:

  1. Customer name;
  2. Order number;
  3. Email address used for the purchase;
  4. Name of the product;
  5. Reason for return;
  6. Description of any defect or problem; and
  7. Photographs when the issue involves damage, defects, or an incorrect item.

Please wait for return instructions before sending merchandise back. Sending an unauthorized return may result in processing delays.

7. Return Inspection

Returned products may be inspected after arrival.

We may reduce or decline a refund, to the extent permitted by applicable law, when merchandise has been:

  • Worn beyond reasonable inspection;
  • Washed or cleaned;
  • Stained;
  • Exposed to cosmetics or perfume;
  • Damaged through use;
  • Altered;
  • Missing important components;
  • Returned without required accessories; or
  • Returned after the applicable return period.

This inspection standard does not limit any legal rights or remedies that cannot lawfully be excluded.

8. Refunds

Once a return is approved, refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after approval for internal refund processing. Your bank, card issuer, or payment provider may require additional time to display the credit.

If an approved refund does not appear after a reasonable period, please contact us.

9. Exchanges

We may offer exchanges when replacement inventory is available.

Because costume styles, sizes, and seasonal merchandise can sell out quickly, an exchange cannot always be guaranteed. If the requested replacement is unavailable, we may process an eligible return and refund instead.

10. Items That May Be Restricted From Return

Unless applicable law requires otherwise, the following may be ineligible for ordinary change-of-mind returns:

  • Worn costumes;
  • Worn masks;
  • Used or contaminated masks;
  • Washed garments;
  • Altered costumes;
  • Customized or specially modified merchandise;
  • Products missing material components;
  • Products damaged after delivery through customer use; and
  • Merchandise returned outside the applicable return period.

Product-specific restrictions disclosed at or before purchase may also apply.

11. Florida Refund-Policy Disclosure

Florida law addresses refund-policy disclosures for retail sales establishments. Under Florida Statutes § 501.142, a retail establishment that offers no cash refund, credit refund, or exchange must provide the required notice at the point of sale; the statute also establishes consequences where the required notice is not provided.

Our stated return policy is intended to provide customers with clear information before and after purchase. Nothing in this policy is intended to waive a consumer right or remedy that applicable law does not permit us to waive.

12. Policy Changes

We may update this policy when our products, fulfillment procedures, payment systems, or legal obligations change.

The revised version will be identified by an updated effective date.

13. Return and Refund Contact

KM OCEAN MANAGEMENT INC
Attn: MAIYA ALEXANDRIA JOHNSON
11684 NW 5TH ST
PLANTATION, FL 33325
United States

Email: [email protected]